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Refund policy

We strive to ensure you are satisfied with your purchase. However, if for any reason you are not, our return and refund policy is designed to make the process as smooth as possible. Please read the policy carefully.

Return Eligibility and Time Frame

  • Returns for Refund: Returns are accepted within 30 days from the date of delivery for a refund.
  • Shipping Costs: Shipping costs are non-refundable. The customer is responsible for covering the shipping costs for returning the product to us.

Non-Returnable Items

  • Opened supplies (including consumable materials such as button parts, adhesives, etc.) cannot be returned for a refund or store credit.
  • Printing Templates (purchased as a part of a kit or individually) cannot be returned for a refund or store credit.

Return Conditions

To be eligible for a return:

  • Items must be in the same condition as when received, unused, with all original packaging and accessories included.
  • Jammed or broken equipment will not be accepted for return.

Upon receiving your returned equipment, we will inspect it to ensure it meets the return conditions. If the item requires maintenance or repairs due to damages incurred during your usage, repair costs will be deducted from your refundable amount.

Return Process

  1. To initiate a return, please contact us at team@titanpress.co with your order number and reason for the return.
  2. Upon approval, we will provide you with a Return Merchandise Authorization (RMA) number and detailed return instructions, including where to send your package. Items sent back without prior approval or without an RMA number will not be accepted.
  3. The customer is responsible for the shipping costs to return the item.

Refunds

  • After receiving and inspecting the returned item, we will notify you whether the return has been approved.
  • If approved, the refund will be processed and credited back to your original payment method within 10 business days, minus the restocking fee. Please note that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since we’ve approved your return and you haven’t received your refund, please contact us at team@titanpress.co.

Damages and Issues

Please inspect your order upon receiving it. If the item is defective, damaged, or if you received the wrong item, contact us immediately at team@titanpress.co so that we can assess the issue and resolve it promptly.